Terms & Conditions

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NEUTERED

MA's Pet Services cannot accept unneutered males.

NEW DOG TRIAL

All dogs who have not stayed with or used MA’s Pet Services previously will be required to have an overnight trial prior to their boarding dates, or a day care session if wanting to use our day services. There will be a one off charge for this at the normal service rate.

Boarding dates will not be confirmed until the trial has taken place. This is to ensure the boarding dog/s get to explore our house, garden, most importantly get to know us and our dogs, Mille and Archie and any adverse behaviours or unmanageable anxiety can be identified.

When mixing dogs from different households, a supervised trial session of those dogs meeting will take place to introduce the new dogs to each other. This will be recorded, including which dogs have mixed and the relevant behaviours. Dogs that are aggressive towards each other will not be boarded at the same time.

HEALTH & WELFARE
We are bound under the Animal Welfare Act 2006 to ensure no animals suffer in our care. 

VETINARY INTERVENTIONS

Any dog suffering from, or suspected to be suffering from, any infectious or contagious disease cannot be accepted into our care. MA’s Pet Services can refuse admission to any animal showing signs of ill health pending advice from a Vet. 

Daily observations will be made to check if any dogs are showing signs of illness once in our care.

If we believe the dog requires treatment by a vet, we will first try to contact the owners or the proxy contact, except in emergencies. 

MA’s Services will always endeavour to take the dog to its usual vet, but if that is not possible it will be taken to MA’s Pet Services Vet, The Brook Veterinary Surgery. If expensive treatments and investigations are required MA’s Pet Services will again make contact with dogs’ owner or owner’s proxy contact for permission for the treatment to be administered. If the owner or proxy cannot be contacted MA’s Pet Services will take advice from the Vet and make the decisions based on the health and welfare of the dog. If euthanasia is recommended, on humane grounds by the Vet, MA’s Pet Services will contact the owner or proxy contact to ensure permission to avoid unnecessarily prolonging the suffering of dog.

As clearly stated above every effort will always be made to get in touch with owners or proxy contact to discuss an appropriate course of action for the injured or ill dog and we will always keep owners (or proxy contact) updated throughout the process.

Should an animal in our care show signs of an infectious or contagious disease they will be immediately transferred to our isolation facilities or our Vet, The Brook Veterinary Surgery, who provide isolation facilities. 

MA’s Pet Services will administer any prescribed treatment the Vet considers advisable. The veterinary consultation, tests and treatment will be at the owner's expense.

VACCINATIONS

An up-to-date vaccination card must accompany all dogs. It is compulsory that all dogs must be vaccinated against:

●       canine parvovirus

●       canine distemper

●       infectious canine hepatitis (adenovirus)

●       leptospirosis

●       kennel cough

FLEAS & WORMING

All dogs using our services must be receiving ongoing treatment for worms, ticks and fleas.  If there is any evidence of fleas, lice, ticks or worms whilst they are staying with us, we will contact the client’s vet to arrange treatment. The cost of any treatment will be invoiced to the client.

MEDICINES
MA’s Pet Services will administer all medicines according to the instructions of the owner or Vet. All medication is stored safely and out of reach. 

In booking your dog/s in for one of MA's Pet services, you, the owner, must confirm that your dog is fit and healthy. Any ailments or behaviour problems must be disclosed on the booking form. Please do not book your dog while they are in season. If your dog has been unwell prior to their stay please contact us to discuss requirements and to check if the booking can still go ahead.

ENRICHMENT

Enrichment activities are essential for a dog’s mental wellbeing. Daily enrichment for dogs will be undertaken which is tailored to your individual dog’s needs. This includes;

●        Human interactions such as ‘play time’ or grooming activities

●        Interactions with other dogs

●        A minimum of 1 hour walking in countryside or in a secure paddock daily

●        Opportunity to spend time in the outside areas

●        Puzzle feeders

●        Access to a variety of dog toys

PAYMENT
Boarding

A 20% deposit will be required to secure your booking and an invoice will be issued at the time of booking. The remainder of the payment must be made in full when or prior to drop off,

Payments for Day-care and Stay and Play Sessions will usually be invoiced monthly in arrears.  Payments to be made via Bank Transfer or cash only.  

CANCELLATION & NO-SHOWS 

Once your booking has been confirmed you have the right to cancel your Boarding booking anytime up to 4 weeks prior to the start date. Bookings cancelled with less notice than this will be non refundable. Some discretion may be applied depending on the circumstances of the cancelation. Our services are highly sought after and providing us with this notice allows us to give the booking to another customer.

Day-care bookings should ideally be made 2 weeks in advance, however, we will accept last minute bookings if we have the availability to do so. Cancellations of Day-care Sessions with less than 48 hrs notice will be non-refundable. Again, some discretion may be applied depending on the circumstances of the cancelation.